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Online Training

Handling Emotions Within Your Team

Knowing how to deal with the feelings and emotions of your staff is a vital part of managing a successful team, particularly in times of change.
Course Duration:
Enrollment Duration: 90 Days
0.5 hours formal CPD
£15 + VAT


Having to identify, understand and manage the emotions of your team is a frequent occurrence in a manager’s day to day work. You will need to develop your listening and empathy skills, while retaining the boundaries of a manager. This course will show you how to apply emotional intelligence to your management role.

Course content

This e-learning course contains the following:

  1. Reading emotional signals correctly
  2. Practising empathetic listening
  3. Responding adequately to co-worker emotions
  4. Identifying and managing collective emotions


  • Non-RICS professionals £15 + VAT
  • RICS professionals £15 + VAT
  • Visa

  • Mastercard

£15 + VAT
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