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Online Training

Maintaining Client Relationships

The Maintaining Client Relationships module is designed to improve the skills of those in direct contact with customers with a focus on developing and improving customer loyalty.

Venue:
Online
CPD:
2,5 hours
Only
£75 + VAT

Overview

The Maintaining Client Relationships module is designed to improve the skills of those in direct contact with customers with a focus on developing and improving customer loyalty. Consisting of five e-learning courses, this module focuses on how to maintain long-term client relationships.

Learning Objectives

  •  Identify the key factors that enable you to develop customer loyalty
  •  Identify your contribution in developing customer loyalty
  •  Create a progress plan based on ‘customer enthusiasm’
  •  Manage internal and external complaints in a way that preserves long-term customer relationships
  •  Develop internal cooperation to improve customer loyalty

Programme

This interactive course has been split into five modules covering the following topics:

  • Key factors in long-term customer relationships
  • Role of the manager in long-term customer relations
  • Building customer enthusiasm
  • Handling claims in long-term customer relationships
  • Developing internal co-operation for customers
Only
£75 + VAT
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