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We consider referrals from assurance and complaints from the public for further investigation.

If we do not believe that there is, or is reasonably likely to be, sufficient evidence to support an allegation against an RICS member or firm we will not start an investigation.

The allegations which we generally consider and investigate relate to misconduct, serious professional incompetence, or criminal convictions.

Misconduct is a failure to follow the profession’s standards that is serious and where we believe we may need to take action to protect the public or to uphold standards, or behaviour that is likely to damage the public’s confidence in the profession.

If we start an investigation, this will usually involve us seeking evidence from relevant witnesses, preparing statements, seeking relevant documentary evidence and also asking the relevant member to provide a response to the complaint.